Effective Date: September 01, 2024

ResolvedCx Philippines (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your information. By accessing or using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect different types of information to provide and improve our services, including:

• Personal Information: Name, email address, phone number, address, date of birth, identification documents, employment history, educational qualifications, references, and other similar information.

• Usage Data: Information on how you access and use our website, such as IP address, browser type, and pages viewed.

• Cookies and Tracking Technologies: Cookies and similar technologies to track user activities and collect information about how you use our website.

2. How We Collect Your Information

We collect information from:

• Direct Interaction: When you fill out forms, create an account, subscribe to our services, or communicate with us directly.

• Automated Tracking: Through cookies and similar tracking technologies to improve your browsing experience.

3. How We Use Your Information

We use your information for various purposes, including:

• Recruitment and Employment: To assess and process applications, conduct background checks, manage talent pools, and communicate with you regarding opportunities.

• Customer Service: To address your inquiries, respond to feedback, and provide support.

• Marketing and Communication: To send marketing materials, newsletters, or promotional offers, unless you choose to opt out.

• Analytics: To analyze website usage, improve content, and develop new services.

4. How We Share Your Information

We may share your information with:

• Service Providers: Third-party service providers who help us operate our business and provide services to you.

• Affiliates and Partners: Entities that are part of or associated with our company for recruitment or business-related purposes.

• Legal Compliance: If required by law, regulation, or legal processes to protect the company, users, or third parties.

5. Data Security

We take the security of your information seriously and implement appropriate measures to protect against unauthorized access, disclosure, alteration, or destruction. However, no transmission over the internet or electronic storage method is completely secure. We cannot guarantee absolute security of your information.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or comply with legal obligations. We may retain anonymized data for statistical analysis.

7. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information. These may include:

• Access and Update: You may request access to or correction of your personal information.

• Deletion: You may request deletion of your personal information, subject to legal restrictions.

• Opt-Out: You may opt-out of marketing communications or withdraw consent where applicable.

8. Indemnification

By using our website or services, you agree to indemnify and hold ResolvedCx Philippines and its employees, affiliates, partners, and service providers harmless from any claims, demands, damages, or liabilities arising from:

• Your Violation of this Privacy Policy or any applicable law or regulation.

• Unauthorized Access to your information by third parties due to your negligence or breach of security measures.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be effective when we post the revised policy on our website. We encourage you to review this policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please use our contact form.