Start Your Remote Career with Us
Are you passionate about delivering exceptional customer service? ResolvedCX is looking for dedicated Customer Service Representatives in the Philippines to join our growing team.We’ve been providing top-notch customer service solutions since 2017. We’re a growing company with over 600 happy remote employees across the Philippines. We believe in creating a positive work environment where you can thrive and enjoy your job from the comfort of your home.
Qualifications
- At least 1 year of customer service experience is preferred.
- Excellent communication skills, both written and verbal.
- Strong command of grammar and attention to detail.
- Critical thinking and problem-solving skills.
- Previous E-Commerce experience is a plus but not required.
- Adaptability to changing work environments.
- Reliable internet connection with backup ISP and a working PC.
- Experience with Phone, Email, LiveChat, and SMS support is a plus.
- Exceptional time management and organizational skills.
Responsibilities
- Provide excellent customer service through various channels (phone, email, live chat, SMS).
- Handle inquiries, resolve issues, and ensure customer satisfaction.
- Manage and prioritize tasks efficiently to meet deadlines.
- Adapt to changes and updates in products and procedures.
- Collaborate with team members and share insights to improve service quality.
- Utilize customer support tools and platforms effectively.
- Maintain a positive and professional demeanor in all interactions.