ResolvedCX is Hiring Technical Support Representatives in The Philippines
Are you passionate about solving technical issues and delivering top-notch support? ResolvedCX is seeking skilled Technical Support Representatives in the Philippines to join our expanding team.
Since 2017, we’ve been committed to providing excellent technical support solutions. With over 600 satisfied remote employees across the Philippines, we foster a positive work environment where you can excel and enjoy your role from the comfort of your home.
Qualifications
- Technical Experience: Previous experience in technical support or a related field preferred.
- Strong Communication Skills: Excellent written and verbal communication skills.
- Problem-Solving Abilities: Strong critical thinking and troubleshooting skills.
- E-Commerce Experience: Experience with e-commerce platforms is a plus.
- Technical Proficiency: Familiarity with support tools and platforms
- Reliable Equipment: Access to a reliable internet connection and a working PC.
- Adaptability: Ability to handle changing technical requirements and work environments.
Responsibilities
- Provide Technical Support: Assist customers with technical issues via phone, email, live chat, and SMS.
- Diagnose and Resolve Issues: Troubleshoot and resolve technical problems efficiently.
- Guide Customers: Offer clear instructions and solutions to help customers navigate technical challenges.
- Document Interactions: Record and track support requests and resolutions accurately.
- Collaborate with Team: Work with colleagues to solve complex issues and improve support processes.
- Stay Updated: Keep up with the latest product updates and technical knowledge.